Where are my tickets?
In My account > My tickets, and in your confirmation email. Each ticket has its own QR code: show it on your phone at the door.
What is the booking fee?
A small service fee is shown before you pay, on top of the ticket price. Free events have no fee.
Can I get a refund?
Each event shows its refund policy next to the tickets. If refunds are allowed you can request one from your ticket page in one click.
How does ticket resale work?
Fans list tickets for any event, even ones not sold on our site. You pay the listed price plus a resale fee; the seller transfers or uploads the tickets and is paid after the event.
What does the buyer guarantee cover?
If resale tickets do not arrive, do not work at the door or are not what was listed, open a claim from your purchase. We review every claim and refund you in full when the seller is at fault.
I organise events. How do I sell tickets?
Create a free organiser account, add your event with ticket tiers and publish. You get attendee lists, promo codes, phone check-in and payouts after each event. Paid plans lower the commission and add featured placement.
When are organisers and sellers paid?
After the event has taken place, minus the commission or resale fee. You can see every scheduled and paid payout in your dashboard.